Help & Support

Choose the topic that matches your question. For order or store messages, use your account inbox.

Need support adding products?

Vendors can add and manage products from the vendor dashboard.

Go to Vendor → Products → Add product, fill in name, price, images, and stock, then publish. Make sure your store is active and your subscription allows selling.

Need support with payment methods?

Learn how to enable Stripe, bank transfer, IBFT, Wise, PayPal, and more for customers.

Open Vendor → Checkout settings (or Finance → Checkout settings). Enable each method you accept, add bank or wallet details where required, and save. Customers will see only the methods you turn on.

Need general support?

Orders, account issues, vendor messages, and platform questions.

Customers can view orders and message vendors from Account → Messages. Vendors can reply from Vendor → Messages.

Urgent support — WhatsApp only

Please use WhatsApp only for urgent issues that need an instant reply.

For non-urgent questions, use the options above first. WhatsApp is monitored for time-sensitive help only.

+92 3074429879